Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Owners consistently praise Sadrac and the broader team for emergency availability, follow-up calls, and genuine care-especially for anxious pets and service animals. Recent concerns about rising appointment fees (now $95), staff turnover, and pressure to run unnecessary diagnostics suggest the clinic's initial edge may be dulling.
Five Points delivers consistent, empathetic care across routine visits and complex surgeries. Dr. Nelson and Dr. Dooley earn trust quickly by explaining options without pressure, taking time with nervous pets, and offering same-day emergency slots. One reviewer noted some techs seemed frustrated by an energetic dog, but this stands as the sole reservation in an otherwise exceptional record. The clinic handles dental work, TPLO orthopedic surgeries, mass removals, and urgent GI issues with transparent pre-visit estimates and next-day follow-ups. Staff like JC manage phones with patience, the facility is clean and calm, and prices come in below typical Denver practice costs.
Most visits here feel unhurried and welcoming, with vets named Dr. Kramer and Dr. Hoppe earning repeated praise for listening carefully and explaining procedures thoroughly without rushing. Staff members like vet techs Camryn and Olga, and receptionists Teresa and Kevin, consistently make pets feel calm while their owners feel heard. Two significant gaps overshadow this: one receptionist (Isabella) has been reported as rude and dismissive on calls, and a critical misdiagnosis led to permanent corneal scarring when a growth on a dog's eyelid was initially dismissed. The same reviewer also mentions billing surprises and expensive prescription food they felt was unnecessary. Pricing is generally called fair, and same-day appointments are available.
Last updated 2026-07-06