Dr. Aiko and several technicians (especially Yairis) earn strong praise for attentiveness, clear communication, and genuine care during appointments. Yet the clinic is hampered by systemic problems: unexplained waits, rushed treatment recommendations before the vet sees the pet, missed prescription refills, and a defensive management style that blocks follow-up questions. One reviewer had to drive to multiple locations after being misquoted on pricing; another waited 40+ minutes and received a $500+ diagnosis before any in-person exam. Staff turnover appears frequent, and after-hours follow-up is unreliable.
Low-cost positioning is real (vaccines and exams are cheaper than alternatives nearby), but cost savings can evaporate when mistakes force repeat visits. The experience hinges heavily on which vet and technician you see; Dr. Aiko and Yairis inspire confidence, while office management (particularly Jenn) is consistently described as dismissive, combative, and unhelpful when problems arise.
Recent shift: Positive reviews continued through recent months (Dr. Aiko and Yairis praised as recently as weeks ago), but persistent complaints about waits, follow-up failures, and office manager behavior span the entire review period with no sign of systemic improvement.
Most visits feel calm and caring, with staff who take time to explain procedures and work with nervous animals. But some owners report being pressured into expensive dental work that a second opinion proved unnecessary, raising concerns about whether all recommendations truly serve the pet's health.
Over a decade of loyal clients credit the clinic with solving complex cases others had missed, backed by in-house ultrasound and blood work that deliver answers fast. Dr. Sarhangpour and Dr. Foltz earned trust through patience with anxious animals and sophisticated care of elderly pets; one long-term customer describes the culture of compassion as top-down from leadership. Some reviewers note the cost reflects the depth of equipment and expertise, though a handful report billing surprises and frustration with slow-moving surgical recommendations when speed mattered.
Most reviewers praise the vets by name, especially for patience with anxious cats and thorough care. However, recent complaints allege poor communication during surgical procedures, lack of empathy in end-of-life discussions, and dismissive follow-up. A long-standing clinic with many loyal clients, but recent operational shifts have troubled some.
Last updated 2026-07-06