
Vetco Total Care
Dr. Aiko and several technicians (especially Yairis) earn strong praise for attentiveness, clear communication, and genuine care during appointments. Yet the clinic is hampered by systemic problems: unexplained waits, rushed treatment recommendations before the vet sees the pet, missed prescription refills, and a defensive management style that blocks follow-up questions. One reviewer had to drive to multiple locations after being misquoted on pricing; another waited 40+ minutes and received a $500+ diagnosis before any in-person exam. Staff turnover appears frequent, and after-hours follow-up is unreliable. Low-cost positioning is real (vaccines and exams are cheaper than alternatives nearby), but cost savings can evaporate when mistakes force repeat visits. The experience hinges heavily on which vet and technician you see; Dr. Aiko and Yairis inspire confidence, while office management (particularly Jenn) is consistently described as dismissive, combative, and unhelpful when problems arise.

