Reviewers credit RiNoVet with emergency surgery and triage expertise that has literally saved pet lives when primary vets missed diagnoses. Compassionate vets (Dr. Chip Gallagher, Dr. Roca, Dr. Brenda Francis, Ryan) and staff put anxious owners at ease and explain options clearly, often avoiding unnecessary tests to keep costs down.
A minority report serious misdiagnosis (splenic masses, foreign objects dismissed as gas), front desk coldness, and filthy waiting areas, which undercuts trust during crisis moments. Long waits are routine but often excused by owners given the quality of care. Emergency walk-ins are their strength; they offer ultrasound and on-site radiology.
Humane Colorado draws strong praise for low-cost emergency and surgical care. Patients credit staff compassion and Dr. Nguyen by name for major procedures. Same-day appointments book within minutes, and front-desk communication stumbles occasionally.
Most visits here feel unhurried and welcoming, with vets named Dr. Kramer and Dr. Hoppe earning repeated praise for listening carefully and explaining procedures thoroughly without rushing. Staff members like vet techs Camryn and Olga, and receptionists Teresa and Kevin, consistently make pets feel calm while their owners feel heard. Two significant gaps overshadow this: one receptionist (Isabella) has been reported as rude and dismissive on calls, and a critical misdiagnosis led to permanent corneal scarring when a growth on a dog's eyelid was initially dismissed. The same reviewer also mentions billing surprises and expensive prescription food they felt was unnecessary. Pricing is generally called fair, and same-day appointments are available.
Sploot RiNo earns consistent praise for how staff handle anxious and special-needs animals. Vets like Dr. Mattie Newman and Dr. Johnson keep owners updated during procedures and tailor care to each pet's comfort. Most visits run smoothly with private rooms and patient handling. However, a vocal minority report steep no-show fees ($89), unexpected emergency surcharges for same-day appointments, and communication gaps about appointment purpose that left owners confused and frustrated. The membership program is seen as helpful for managing costs. Staff named include Dr. Mattie Newman, Dr. Johnson, Francesca, Kortnee, and Jade. Their website lists first-appointment discounts ($50 off for new members) and serves the RiNo, Cole, Five Points, Whittier, Curtis Park, and Globeville neighborhoods. Surgeries, dental work, and urgent visits all draw praise, though reviews suggest transparency about fees upfront would resolve recurring tension.
Last updated 2026-07-06