Most visits feel welcoming and efficient. Staff treat pets gently and answer questions directly. Prices beat other vets, and the team often avoids upselling unnecessary tests. Occasional hiccups occur: scheduling mix-ups, a documented X-ray misread that cost a client extra emergency care, and one front-desk interaction that felt dismissive. For routine care and checkups, the place delivers. For complex diagnostics, some reviewers wished for more caution.
Dr. Soliman earns strong trust for surgical skill and genuine care, with patients reporting same-day procedures and thorough follow-up. However, the policy of no owner access into the clinic and chronic phone communication failures frustrate many, raising transparency concerns and accessibility issues that deter some families entirely.
Dr. Lisa Lancaster runs a house-call practice focused on pain management and rehabilitation for dogs and horses. Clients report immediate relief from acupuncture, chiropractic, and laser treatments, particularly for arthritis and mobility issues. She customizes care, communicates thoroughly, and follows up after visits. One older complaint flagged unresponsiveness; recent reviews spanning eight years show consistent praise for her skill and compassion in home settings.
Long-term clients praise Broadview for fair prices, friendly staff, and quick emergency care, but recent visits expose troubling inconsistency. One veterinarian draws repeated complaints for dismissiveness and poor exam quality, while check-in mishaps, staff rudeness, and unexplained medication markups have eroded trust among loyal customers who once considered the clinic reliably affordable and transparent. The clinic's emergency response (same-day surgery for a dog with a swallowed rock) and routine services remain solid, yet staff turnover, unresponsive management, and a vet whose bedside manner leaves clients confused have left even 30-year patrons questioning whether to stay.
Last updated 2026-07-06