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Pets R Us Aurora

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 282 Google reviews · How we rank ›

4.1(282) 70 composite score See reviews on Google ✓ Verified
Surgery & Specialty CareLarge Animal & EquineGeneral Veterinary CareEmergency & Urgent CareExotic & Avian Care
Pets R Us Aurora
Services
Surgery & Specialty Care, Large Animal & Equine, General Veterinary Care
Reviews
282

What recent reviews say

Dr. Soliman earns strong trust for surgical skill and genuine care, with patients reporting same-day procedures and thorough follow-up. However, the policy of no owner access into the clinic and chronic phone communication failures frustrate many, raising transparency concerns and accessibility issues that deter some families entirely.

Recent shift: Steady pattern of mixed reviews over two years; no clear improvement or decline in communication complaints despite praise for clinical outcomes.

Praised for
  • skilled veterinarian (Dr. Soliman)
  • compassionate staff and follow-up care
  • same-day surgery capability
  • reasonable pricing for procedures
  • gentle handling of anxious pets
Watch-outs
  • no owner entry into building during visits
  • poor phone communication and unreliable appointment system
  • staff rudeness reported
  • concerns about single veterinarian staffing multiple locations
  • surgical quality disputes
skilled-vetscompassionate-staffcaring-bedside-mannergentle-with-animalshard-to-get-appointmentpoor-communicationresponsive-emergency-care
Best for: Owners seeking surgical expertise and willing to accept phone-only communication during visits.
Think twice if: You need to meet the veterinarian in person or cannot reach clinics reliably by phone; call volume and staffing concerns have deterred past clients.

Strengths

  • Same-day surgical capability
  • Dr. Soliman's surgical expertise and long-term pet relationships
  • Detailed pre-medication blood work for safety
  • Multiple positive follow-ups during pet recovery

Worth knowing

  • Dr. Soliman named consistently in praise across multiple years
  • Vet Tech Aaliyah noted for personal follow-up care
  • Same-day tongue wart surgery example provided
  • No owner entry into building during appointments is a stated standard practice
  • One reviewer contacted business for blood test results but received results from a different dog
  • Multiple mentions of early morning appointment no-shows (6:45 AM calls unanswered)

What reviews say by service

General Veterinary Care
Vaccination updates and medication selection praised for thorough blood work screening.
Surgery & Specialty Care
Same-day tongue wart removal and post-operative follow-up commended; one reviewer disputed surgical quality and claimed unnecessary procedure.
Veterinary Dental Care
Multiple tooth extractions and oral surgery praised for compassionate care and reasonable costs.
Emergency & Urgent Care
Same-day emergency appointments available but accessibility hindered by no-entry policy and phone-only updates.

How it compares

  • Rated 4.1 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 43
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
207
4
10
3
5
2
2
1
58

Common questions

Can I go back and see my pet during the appointment?
No. Pets R Us does not allow owners into the building; all communication happens by phone. One reviewer noted this is standard practice in their home region.
Can I get an emergency appointment the same day?
Yes. Reviews show same-day emergency appointments are available, though confirmation and updates occur by phone only.
Does the clinic do dental surgery?
Yes. Their website lists tooth extractions and oral surgery; multiple reviews praise the cost-effectiveness and care of dental procedures including extractions and mass removal from the mouth.
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Last updated 2026-07-06