Long-term owners and newcomers alike report consistently attentive care from vets who sit on the floor with rescue dogs and offer end-of-life support on the lawn. Staff anticipate pet anxiety, techs like Brianna and Toya earn specific praise for both skill and warmth, and the clinic actively avoids unnecessary upsells despite its high cost per service.
The hospital operates seven days a week from Baker and markets itself as AAHA-accredited and Cat Friendly. Reviewers name Dr. Barr, Dr. Audrey Barnett, Dr. Theissen, Dr. Howard, and locum Dr. Hedlin as particularly skilled diagnosticians. Multiple families have stayed loyal for ten to twenty years.
No individual reviews are available to assess this practice's performance. The business states it has been operating since 1999 and holds AAHA accreditation, AAFP membership, and Cat Friendly Practice status. Prospective clients should contact directly to learn about current wait times, pricing, and patient experiences.
True Companions draws strong praise for adoption experiences and special-needs cat care, with staff frequently described as kind and compassionate. However, recent complaints center on veterinary care quality: misread test results, dismissive vets, inappropriate comments to owners, and euthanization of an elderly cat admitted as a no-kill case. The loss of a well-regarded vet (Dr. O'Brien) appears to have coincided with service decline.
Most visits feel professional and humane, with staff genuinely invested in animal welfare and prices well below typical vet costs. However, front desk errors (lost records, contradictory phone-to-counter information) and a few vet or tech interactions marked by impatience or rough handling undermine the promise; experience varies sharply by appointment and staff member. Dr. David Obrien earns specific praise for expertise. Reviewers consistently note affordability ($50 exams, low surgical pricing). Recent reviews hint at operational improvements, but medication handling missteps and lack of ownership for mistakes remain red flags for long-term clients.
Last updated 2026-07-06