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True Companions Animal Shelter & Clinic

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 669 Google reviews · How we rank ›

4.2(669) 72 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareLow-Cost & Affordable Care
True Companions Animal Shelter & Clinic
Services
General Veterinary Care, Low-Cost & Affordable Care
Reviews
669

What recent reviews say

True Companions draws strong praise for adoption experiences and special-needs cat care, with staff frequently described as kind and compassionate. However, recent complaints center on veterinary care quality: misread test results, dismissive vets, inappropriate comments to owners, and euthanization of an elderly cat admitted as a no-kill case. The loss of a well-regarded vet (Dr. O'Brien) appears to have coincided with service decline.

Recent shift: Significant decline in veterinary care quality and trust within the past 2–3 months coinciding with veterinarian staff changes; Dr. O'Brien's departure appears to mark a turning point in owner satisfaction.

Praised for
  • compassionate staff and volunteers
  • clean, modern facilities
  • special needs animal care
  • smooth adoption experience
  • affordable veterinary care
Watch-outs
  • staff rudeness and unprofessionalism
  • misdiagnosis and medical errors
  • poor record-keeping
  • loss of experienced veterinarians
  • failure to live up to no-kill promise
compassionate-staffclean-facilitycaring-bedside-mannerpoor-communicationrushed-appointmentsfriendly-front-deskknowledgeable-vets
Best for: People adopting shelter animals, especially those willing to foster or adopt special-needs cats or dogs needing post-surgical care.
Think twice if: Concerned about veterinary diagnostic accuracy or continuity of care; the clinic has experienced recent staff transitions and complaints about misread test results.

Strengths

  • Low-cost spay/neuter and exam prices
  • Medical care for special-needs animals typically euthanized elsewhere
  • On-site vet clinic integrated with adoption services
  • Separate dog and cat buildings reduce stress

Worth knowing

  • Loss of Dr. O'Brien, a long-standing veterinarian; replaced by newer vets including Dr. Malone, Dr. Cox, and Dr. O'Brien (seems another vet with same name)
  • Staff member Sarah noted for unprofessional call termination
  • Staff member Liz praised for immediate response to post-surgical adoption questions
  • Staff member Savannah noted for smooth adoption experience
  • Staff member Christine recognized for compassionate cat shelter support
  • Euthanized a 15+ year old surrendered cat within one month despite being marketed as no-kill
  • Misdiagnosis of struvite crystals in cat, later claimed misread by vet who dismissed owner concerns

What reviews say by service

General Veterinary Care
Adoption-related wellness care praised, but veterinary diagnosis and communication have drawn sharp criticism for misread results and dismissive handling.
Low-Cost & Affordable Care
Prices notably lower than private clinics; reviewers appreciate affordability, though cost does not shield from service complaints.

How it compares

  • Rated 4.2 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 48
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
485
4
44
3
20
2
26
1
94

Common questions

What does a spay or neuter cost?
Dog neuter: $196–$258; dog spay: $222–$318. Cat neuter: $125; cat spay: $166 (prices on their website).
Do they have a vet clinic on-site?
Yes, the shelter has an integrated clinic offering exams, bloodwork, microchipping, and laser therapy; vets also provide post-adoption follow-up.
Are they truly a no-kill shelter?
They market themselves as no-kill and provide medical care for special-needs animals, but a recent review reported euthanization of an elderly surrendered cat within a month without owner consent or notification.
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Last updated 2026-07-06