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Aurora Hills Animal Hospital

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 327 Google reviews · How we rank ›

4.1(327) 71 composite score See reviews on Google ✓ Verified
Large Animal & EquineGeneral Veterinary CareEmergency & Urgent CareExotic & Avian Care
Aurora Hills Animal Hospital
Services
Large Animal & Equine, General Veterinary Care, Emergency & Urgent Care
Reviews
327

What recent reviews say

Many owners report staff who move fast, listen well, and handle anxious animals with patience. Yet serious complaints emerge: some describe misdiagnosed or delayed care that harmed their pets, others faced steep bills (blood work listed at $800, nail trims at $50) and rigid payment terms. The experience seems to hinge on which vet you see and whether your financial situation fits their policies.

Dr. Riley and Dr. Kyra earn particular praise for compassion and follow-up care. Yet reviewers also cite $92 consult fees for prescription refills, refused coupon extensions, and a receptionist who suggested cheaper clinics when unable to pay in full. Quality of care appears inconsistent, and the price structure frustrates owners across several visits.

Praised for
  • caring and patient staff
  • gentle with nervous pets
  • fast appointment availability
  • knowledgeable vets
  • thorough exams
Watch-outs
  • high prices and unexpected charges
  • misdiagnosis and poor patient outcomes
  • inconsistent communication and follow-up
  • receptionist inflexibility on payment and coupon policies
skilled-vetscaring-bedside-mannerexpensiveknowledgeable-vetsgentle-with-animalspoor-communicationpushy-upsellinglong-wait-times
Best for: Owners seeking quick access to attentive vets and willing to pay premium prices for perceived expertise.
Think twice if: Budget-conscious owners or those on limited income; policies on payment plans and coupon flexibility appear strict.

Strengths

  • same-day or fast appointment slots
  • vets explain treatment plans clearly
  • specialized expertise (laser therapy, complex cases)
  • staff sends follow-up calls after visits

Worth knowing

  • Dr. Riley praised for knowledge and clear communication about treatment plans
  • Dr. Kyra noted for compassion, laser therapy, and handwritten sympathy cards after euthanasia
  • Consult fee of $92 charged for prescription refills even when records already on file
  • Blood work quoted at $800 for senior cat
  • Nail trim service at $50
  • Nail trim plus anal gland expression commonly totaled $300+
  • Refused to honor DDFL adoption coupon 48 hours past expiry
  • Receptionist recommended other clinics when owner could not pay full balance

What reviews say by service

General Veterinary Care
Thorough exams and fast appointments praised, but misdiagnosis complaints and rigid payment policies create friction.
Emergency & Urgent Care
One reviewer reported being put on hold mid-sentence during pet emergency; limited emergency feedback overall.
Surgery & Specialty Care
Laser therapy for orthopedic cases highlighted; one owner reported positive outcome despite subsequent euthanasia.
Exotic & Avian Care
No review text clearly speaks to exotic or avian care.

How it compares

  • Rated 4.1 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 42
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
226
4
21
3
13
2
7
1
60

Common questions

Can I pay the bill on a payment plan?
Reviewers report the clinic does not allow split payments; one owner was told to seek lower-cost clinics when unable to pay in full at the visit.
Do you accept adoption clinic coupons?
The clinic honored a free adoption exam coupon but refused to extend it 48 hours past the expiry date for a second pet.
How long is the wait for an appointment?
Most reviewers report same-day or next-available appointments with little to no wait time once checked in.
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Last updated 2026-07-06