VEG Edgewater earns trust for fast, compassionate emergency care. Reviewers consistently praise staff who act quickly when pets are in crisis, explain options clearly, and treat owners and animals with genuine kindness. Several patients felt the team went above and beyond in impossible moments. The 24/7 model means prices run higher, but many accept that trade-off for immediate help.
However, the location has a track record of billing glitches, unexplained upsells, and errors in pre-care instructions that force delays. Some reviewers found the physical space cramped and poorly maintained. One reviewer felt sold on unnecessary testing; another waited an extra day for a critical test because nobody mentioned fasting. Staff consistency matters: standout people like Dr. Lehman, Dr. Beck, and tech Tucker are named; others left patients feeling neglected. A visit to the Colfax location gave one dissatisfied customer a starkly different experience, raising questions about whether you get dependable care or a billing surprise at this site.
Every review is five stars. Patients rave about Dr. Z and Dr. Coleman's patience and clear explanations, and staff like Katie, Greta, and Jade for their kindness and techniques that calm anxious pets. Multiple reviewers note pricing thousands less than competitors, and all mention feeling genuinely welcomed in a spotless space that treats pets like family.
Dr. Shiarella and his staff deliver honest, unhurried care at prices that don't sting. Reviewers praise his diagnostic eye (one caught kidney disease by smell), refusal to push unnecessary tests, and the clinic's rare walk-in policy that eliminates emergency surcharges. Multiple longtime clients credit him with surgical saves and complex condition management across 15+ years of loyalty. The tradeoff is visible: first-come parking-lot waits are the norm, and one recent complaint describes being locked outside during heat without updates. Phone communication can be curt. But regulars treat these waits as the cost of access to a vet who listens and keeps bills fair. Dr. Shiarella is named repeatedly; Stephanie's blood-draw skill is mentioned by name.
Long-time clients consistently praise Dr. Drake and the clinical staff for attentive, caring treatment; many say their pets now eagerly return. However, newer and recent experiences reveal a pattern of dropped follow-ups (missed fecal results, no medication alerts), rushed consultations that miss senior screening opportunities, and distant, sometimes dismissive front-desk interactions that have deterred some from returning. Review texts show the clinic excels with anxious or timid dogs and answers questions thoroughly when time allows, yet cost-conscious owners report being nudged toward expensive diagnostics or surgery without clear justification. Several long-standing clients have departed since an ownership transition, citing a shift from family-like care to corporate detachment.
Last updated 2026-07-06