Do they have someone I can book with if Dr. Brownlee or Dr. Kinneman isn't available?

Yes. Reviews mention Dr. Oberman and Dr. Kerr also see patients. The clinic offers CareClub membership for reliable access to qualified veterinarians.

What happens if I need care close to closing time?

One reviewer was turned away 30 minutes before closing with an ill dog, so call ahead to confirm they can fit you in.

Do they have a CareClub or membership plan?

Yes, CareClub is available but reviewers describe it as pricier. One customer felt the peace of mind and reliable access made it worthwhile for their family.

VCA Orchard Animal Hospital

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 69 composite score See reviews on Google ✓ Verified

General Veterinary CareSurgery & Specialty CareEmergency & Urgent CareExotic & Avian Care

Services: General Veterinary Care, Surgery & Specialty Care, Emergency & Urgent Care
Reviews: 76

What recent reviews say

Five-star reviews praise Dr. Brownlee and Dr. Kinneman for attentive, knowledgeable care and staff like Kelsey and Taylor for calming nervous pets. Handwritten welcome notes and personal touches set the clinic apart from bigger chains. However, serious complaints center on misdiagnosis of a cancerous mass that went undetected for years, turning away a dog with abdominal pain at closing, aggressive surgery recommendations before diagnosis, and dismissive responses when patients raised concerns. One reviewer called the clinic "severely overpriced" after losing a dog to late-stage cancer they believe the vets failed to catch.

Recent shift: Two high-praise reviews from a year ago (one about Dr. Brownlee, one about post-surgery care) predate the severe complaint (also from a year ago but edited) about misdiagnosed cancer and dismissive staff response. The most recent reviews (past 5 months) are consistently five-star, but the cancer misdiagnosis and staff defensiveness remain serious concerns that have not been publicly addressed or resolved.

Praised for

skilled and compassionate vets
strong vet tech team with named staff loyalty
genuine care and patience with nervous pets
handwritten notes and personal touches
clear communication and detailed explanations

Watch-outs

misdiagnosis and delayed cancer detection
turned away potentially ill animal at closing time
insensitive communication after pet death
high surgical pricing without full consent discussion
defensive responses to patient concerns
poor follow-up on inconclusive test results

compassionate-staffskilled-vetscaring-bedside-mannergentle-with-animalsresponsive-emergency-carepoor-communicationexpensiveknowledgeable-vetsfriendly-front-desk

Best for: Pet owners seeking a clinic with established vet-tech relationships and willing to pay for personalized attention and specialty services.

Think twice if: Pet owners concerned about diagnostic accuracy, especially for lumps or masses; those needing urgent evening care or budget-conscious about surgical recommendations.

Strengths

Named vets with strong patient followings (Dr. Brownlee, Dr. Kinneman, Dr. Oberman)
Experienced vet tech team known for calming anxious animals
Personal touches like handwritten welcome notes
Services including cold laser therapy, digital radiology, and specialized dermatology

Worth knowing

Vet tech Kelsey retained patient loyalty across her moves between practices
Dr. Brownlee noted for compassion with cats; Dr. Kinneman praised for patience with nervous puppies
Dr. Oberman provided same-day specialist referral for complex case
CareClub membership available (described as pricier by members)
Surgical recommendation of $2,715 for undiagnosed mass
Outside pathology referral charged at $500
Staff provided post-anesthesia supervision and treats to calm rescue dogs

What reviews say by service

General Veterinary Care: Praised for attentive wellness exams and puppy visits; criticized for years-long failure to diagnose cancerous stomach mass.
Surgery & Specialty Care: Complimented for soft tissue and spay procedures with recovery care; faulted for aggressive surgical recommendations before definitive diagnosis.
Emergency & Urgent Care: Turned away dog with abdominal pain 30 minutes before closing, citing insufficient time.
Exotic & Avian Care: Listed as offered; no review evidence found.

How it compares

Rated 4.2 against a 4.58 average across the 174 general veterinary care businesses listed here.
Has more Google reviews than 35% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 53

Review volume 82

Review recency 100

Review sentiment 46

Profile completeness 100

Verification 30

Rating breakdown

Common questions

Do they have someone I can book with if Dr. Brownlee or Dr. Kinneman isn't available?: Yes. Reviews mention Dr. Oberman and Dr. Kerr also see patients. The clinic offers CareClub membership for reliable access to qualified veterinarians.
What happens if I need care close to closing time?: One reviewer was turned away 30 minutes before closing with an ill dog, so call ahead to confirm they can fit you in.
Do they have a CareClub or membership plan?: Yes, CareClub is available but reviewers describe it as pricier. One customer felt the peace of mind and reliable access made it worthwhile for their family.

Request a quote

Similar veterinarians nearby

MoVET @ Belleview Station

4.8(75)✓ VerifiedPublishes prices

Most visits feel unhurried and caring. Dr. Caldwell is frequently named for her calm approach with anxious pets, and reviewers praise staff who explain procedures and answer questions thoroughly. Non-anesthetic dental cleanings and housecalls draw specific appreciation. Three negative reviews flag front-desk rudeness during emergencies, aggressive product sales, and expired medications without refunds, suggesting inconsistency in who answers the phone and how complaints are handled. Recent five-star reviews (within 2 months) show consistent warmth, but older one-star reviews hint at persistent friction over billing practices and service recovery. The business excels at clinical care but has stumbled in customer relations.

General Veterinary CareHouse Call & Mobile Vet

View profile

Eye Specialists for Animals

4.7(308)✓ Verified

Staff schedules urgent exams with short notice and guides owners through treatment at every step, from intake to post-surgery calls. Specialists diagnose and treat complex eye conditions-ulcers, entropion, cataracts, tumors-that regular vets cannot handle; weak or unclear cases may disappoint owners who expect definitive answers.

General Veterinary CareSurgery & Specialty CareLarge Animal & Equine

View profile

State Of The Heart Veterinary Care

4.9(169)✓ Verified

Ninety-seven percent of reviewers rate this practice five stars, citing compassionate care for anxious animals, same-day emergency access, and transparent pricing that avoids unnecessary upsells. Staff including Dr. Daughtry and front desk members earn consistent praise for warmth and knowledge; two recent one-star reviews describe a conflict where the owner raised his voice and canceled an appointment after the client raised concerns about their dog's stress, with conflicting accounts of who escalated first. The practice serves general care, surgery, and exotic animals from a solo-vet model in Hampden South. Several reviewers name staff members positively (Forest, Mary, Dr. Justin, Dr. Dawsey), and one notes a military discount. A few clients specifically mention avoiding unnecessary bloodwork or treatments while keeping costs reasonable, and one emergency visit was cited at $99.

General Veterinary CareSurgery & Specialty CareLow-Cost & Affordable Care

View profile