Long-term clients praise The Vets for affordability and Dr. Sebunya's attentiveness, but recent reviews show serious gaps in follow-up care and communication. Several customers report staff rudeness, missed diagnoses, and confusion about procedures and costs. The clinic appears in emergency searches despite declining calls for urgent cases.
Recent shift: Sentiment has declined noticeably in recent years. Customers cite historic loyalty spanning 15-20+ years under previous ownership, but multiple recent reviews (past 12 months) report staff rudeness, communication failures, and rushed care that contrast sharply with earlier praise. One long-term client's edited review explicitly documents a shift from "always dependable" to a specific breach of trust.
Many long-time customers praise attentive care and quick emergency handling, but recent reports flag rude front desk staff and multi-hour waits. Pricing draws mixed feedback.
All Brick spans a wide range of experiences. Five-star visits highlight compassionate euthanasia care and reliable boarding, but one-star complaints paint a pattern of rising costs, staff strain, front-desk rudeness, and services not completed as promised. Long-term customers report a decline in attentiveness over recent years.
Loyal clients praise Dr. Lori's depth of knowledge and her staff's gentle bedside manner with anxious pets. Many have stayed for years or decades. The tradeoff is a full schedule: new patient appointments can stretch months ahead, and the clinic cannot take walk-in emergencies despite being minutes away from injuries.
Last updated 2026-07-06