Five-star reviews celebrate Dr. Byrne and her staff for patience, gentleness, and personalized attention, especially with anxious pets. They print articles, explain procedures clearly, and treat animals as if they were their own.
One and two-star reviews centre on high costs, pressure to charge for unnecessary treatments, and communication failures. A critical complaint involved a kitten testing positive for Giardia where results were held for six days without notification, exposing other pets. Multiple reviewers felt overcharged for basic care or treatments their pets did not need.
Recent shift: Rating spread shows persistent tension: 60% five-star vs. 27% one/two-star. Recent one-star reviews (past month) focus on communication failures and cost concerns, suggesting these are ongoing rather than resolved issues. Older positive reviews highlight the same praised veterinarian (Dr. Byrne), indicating stable clinical quality alongside persistent business practice complaints.
Dr. Tucci and Dr. Zagrodzki excel at rehabilitation and acupuncture for dogs recovering from injury, surgery, or age-related decline. Reviewers consistently report their animals regain mobility and pain relief within weeks, and both doctors handle anxious pets with unusual calm and kindness.
Dr. Bob's earns strong loyalty from most owners for affordable care and a staff that listens and spends time with pets. However, recent reviews raise serious concerns: Dr. Bob has reportedly failed to flag abnormal blood work results and dismissed ongoing health complaints without digging deeper, leading at least two owners to feel their pets suffered preventable decline. Front desk interactions are inconsistently reported-some praise friendliness, others describe rudeness and dismissive cancellation policies.
Staff members by name-April, Dr. Landry, Sexton, Dr. Carrera-Weissler, and Martha-appear repeatedly in praise. Reviewers note fast check-ins, gentle handling of anxious pets, and vets who explain options and answer questions thoroughly. The main friction points are the lack of online record access, call center routing for phone contact, and the built-in reality that you often see a different vet each visit. Families seeking affordable routine care and vaccinations get strong marks here. Strengths include same-day appointments when needed, fair pricing, and staff who take time with nervous animals. Their website lists grooming and training alongside medical services, though reviews focus on the vet side. Consider the record-access limitation and call routing if you need seamless online management of pet health documentation.
Last updated 2026-07-06