Staff greet pets and owners with genuine warmth, often seeing dogs same-day with zero nervousness. They answer questions patiently, follow up after visits, and handle emergencies on weekends and holidays with compassion. One reviewers reported a missed thyroid diagnosis by Dr. Amy Casali (medical director) and markup pricing on supplements, though the overwhelming majority praise transparent, fair pricing and personalized care.
Services span wellness exams and spay/neuter through dentals and surgery, with a strong record for supportive emergency care including end-of-life services. Platt Park location opens seven days a week. First appointment discount available for new members; SplootPack membership saves up to $650 annually per their website.
Review evidence is limited. The clinic's website lists urgent care, wellness visits, surgery, dental work, and dermatology services, with a $50 discount on first appointments for new members and membership savings up to $650 yearly.
Reviewers consistently praise the clinic for combining medical skill with genuine emotional care. Dr. Chris Spears earns repeated mention for attentiveness to aging pets and thoughtful treatment decisions. Staff earn high marks for compassion during routine visits and in difficult moments, including end-of-life support delivered with such sincerity that several reviewers describe the experience as transformative despite the loss. The clinic delivers on logistics: appointments stay on schedule, booking is straightforward, and vets explain choices before acting. Long-term clients report decade-plus relationships built on trust. No meaningful complaints surface in the available reviews. The tone across all submissions is gratitude rather than critique.
All four reviewers praise Dr. Mary Sare for over a decade of compassionate, clear-headed care. Patients with complex needs particularly value her willingness to explain diagnostics, discuss options, and treat owners as partners in their pets' treatment.
Last updated 2026-07-06