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Kipling Veterinary Hospital and Wellness Center

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 134 Google reviews · How we rank ›

4.4(134) 74 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareSurgery & Specialty CareExotic & Avian Care
Kipling Veterinary Hospital and Wellness Center
Services
General Veterinary Care, Emergency & Urgent Care, Surgery & Specialty Care
Reviews
134

What recent reviews say

Strong clinical care from named vets Dr. MacKenzie and Dr. O'Connell draws long-term clients, but pricing surprises, billing conflicts, and recurring complaints about front desk rudeness undercut trust. Recent euthanasia cost escalation and a reported failure to treat infection promptly have marked the experience for some, while dental work, behavior counseling, and emergency response earn consistent praise.

Recent shift: Pricing and front desk complaints have recurred and intensified over the past two years; one senior euthanasia billing dispute was resolved with credit after escalation, suggesting some responsiveness to complaints.

Praised for
  • compassionate vets and staff
  • excellent communication and explanations
  • skilled diagnostics and surgery
  • animal-focused approach
Watch-outs
  • rude front desk staff
  • overpriced services and surprise billing
  • inconsistent clinical judgment
  • unprofessional owner behavior
skilled-vetscompassionate-staffcaring-bedside-mannerexpensivepushy-upsellingpoor-communicationknowledgeable-vetslong-wait-times
Best for: Owners seeking skilled, compassionate clinical care from established vets and willing to navigate pricing conversations upfront.
Think twice if: Surprise charges have escalated bills unexpectedly (euthanasia pricing, line-item lab fees); front desk responsiveness has frustrated callers repeatedly over years.

Strengths

  • Experienced named vets (Dr. MacKenzie, Dr. O'Connell) with long client histories
  • Skilled surgical and dental care
  • Compassionate emergency response
  • Convenient Lakewood location near parks

Worth knowing

  • Dr. MacKenzie and Dr. O'Connell named as primary vets; both praised for thoroughness and explanations
  • Euthanasia pricing issue: quoted $150 without cremation, charged $335 total with unlisted add-ons; clinic later provided credit
  • Emergency intake for lost cat completed within 24 hours
  • Reported case of dog with urinary tract infection not prescribed antibiotics immediately despite clear microscopy; owner pursued secondary clinic for interim treatment
  • Twenty-year client relationship documented
  • Front desk rudeness complaints spanning multiple years

What reviews say by service

General Veterinary Care
Wellness exams and long-term care praised for thoroughness; pricing and billing transparency criticized
Surgery & Specialty Care
Dental extractions and surgical care earn consistent praise for skill and post-op care
Emergency & Urgent Care
24-hour intake for lost cat and emergency response well-regarded, but delayed infection treatment in one case raised ethical concerns
Exotic & Avian Care
No clear review evidence for exotic or avian services

How it compares

  • Rated 4.4 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 62
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
103
4
12
3
3
2
3
1
13

Common questions

Can I get an appointment quickly for an emergency?
One review reports a lost cat was seen within 24 hours, though emergency-care response times are not detailed in other reviews.
What are euthanasia costs?
Pricing varies: clinic originally quoted $150 without cremation or over $300 with cremation, but actual bills included additional medications and cremation fees; confirm all costs before service.
Is there parking and outdoor space nearby?
Yes; one reviewer notes parking is readily available and mentions a lake walk across the street in the area.
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Last updated 2026-07-06