Every reviewer across 56 five-star ratings praises Dr. Pochman and Dr. Frost by name for spending an hour or more per visit, explaining diagnoses plainly, and handling anxious pets with genuine patience. Staff (Kim, Lisa, Illianna named) earn repeated mention for warmth and attentiveness. The clinic sends new clients home with wine, treats for pets, and clear next-step guidance; nervous or reactive dogs leave calm instead of traumatized.
Reviewers note the facility is clean and modern, scheduling and follow-ups are reliable, and pricing transparent. First-time pet owners particularly praise the teaching approach. No complaints appear across the feedback; patients consistently report their animals feel at ease and owners feel heard throughout exams.
Rising Sun earns trust through attentive, caring vets who take time with nervous pets and explain their reasoning. Pricing undercuts corporate competitors while maintaining thorough care. Phone access lags during busy periods, and a few recent cases show gaps when different vets give conflicting guidance or prescriptions fall out of sync with treatment plans.
Reviewers consistently report fast triage, clear explanations of findings and costs, and staff who treat anxious owners and pets with genuine care. The clinic shines in emergency stabilization: one dog with a porcupine injury, another with an ingested foreign body, and a cat with critical cardiac issues were all handled with urgency and transparency. A notable negative stands out: one vet's unprofessional remarks about disliking cats, combined with a painful injection technique, caused lasting harm to a kitten's trust in veterinary care. Two separate billing complaints suggest occasional miscommunication on checkout, though most reviewers praise affordability. Named staff (Dr. Pearlman, Dr. Gale) appear frequently in positive contexts. Reviewers consistently report fast triage, clear explanations of findings and costs, and staff who treat anxious owners and pets with genuine care. The clinic shines in emergency stabilization: one dog with a porcupine injury, another with an ingested foreign body, and a cat with critical cardiac issues were all handled with urgency and transparency. A notable negative stands out: one vet's unprofessional remarks about disliking cats, combined with a painful injection technique, caused lasting harm to a kitten's trust in veterinary care. Two separate billing complaints suggest occasional miscommunication on checkout, though most reviewers praise affordability. Named staff (Dr. Pearlman, Dr. Gale) appear frequently in positive contexts.
Strong praise from happy clients on their home visits, especially for anxious or fearful pets. But older complaints about poor responsiveness and stale online presence raise questions about whether the business still operates at the level those five-star reviews describe.
Last updated 2026-07-06