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Gentle Touch Animal Hospital

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 867 Google reviews · How we rank ›

4.7(867) 82 composite score See reviews on Google ✓ Verified
General Veterinary CareSurgery & Specialty CareVeterinary Dental CareLow-Cost & Affordable CareEmergency & Urgent CareExotic & Avian Care
Gentle Touch Animal Hospital
Services
General Veterinary Care, Surgery & Specialty Care, Veterinary Dental Care
Reviews
867

What recent reviews say

Five years of consistent care and genuine kindness define the typical experience here. Reviewers repeatedly note that staff and vets spend time explaining, call to check in, and treat nervous animals with patience. The team went well beyond protocol for emergency cases and showed up for euthanasia appointments with grace.

That said, prices alarm some: a routine rabies visit became $350, and one reviewer felt upsold from $650 to $900. More seriously, older negative reviews describe untreated medical problems and what reviewers interpret as negligence. The hospital's public responses to these complaints appear to have frustrated clients further, with one accusing the clinic of "trying to discredit" them.

Praised for
  • compassionate, attentive staff
  • skilled veterinarians
  • gentle with anxious animals
  • strong communication and follow-up
  • care for end-of-life needs
Watch-outs
  • high prices for routine services
  • lack of accountability for medical errors
  • dismissive response to negative reviews
compassionate-staffskilled-vetsknowledgeable-vetsgentle-with-animalsclear-communicationcaring-bedside-mannergood-with-anxious-petsfollow-up-careexpensivepushy-upselling
Best for: Pet owners seeking hands-on, compassionate care and willing to pay premium fees for attentive service and good communication.
Think twice if: Long-standing negative reviews allege medical negligence and unresolved complaints; shop around if you're cost-conscious or have concerns about past care outcomes.

Strengths

  • attentive communication and regular follow-up calls
  • genuinely gentle handling of anxious pets
  • compassionate end-of-life and emergency support
  • experienced team (named vets retained for years)

Worth knowing

  • Named vets: Dr. Dunham, Dr. VanKoot, Dr. Drees, Dr. Snyder; vet tech Natalie; front desk Brandon
  • Offer 'comfort room' for euthanasia appointments
  • Send sympathy cards after pet euthanasia
  • Dental cleaning includes detailed pre- and post-care instructions
  • Staff available for emergencies when other clinics turned away cases

What reviews say by service

General Veterinary Care
Thorough exams and good explanation; prices higher than average
Emergency & Urgent Care
Responsive to urgent cases when other clinics refused; treated severe anemia case with sustained care
Veterinary Dental Care
Annual cleanings with detailed pre/post instructions praised
Exotic & Avian Care
Kitten care thorough and welcoming to new clients

How it compares

  • Rated 4.7 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

Rating breakdown

5
771
4
29
3
8
2
11
1
48

Common questions

Do they handle emergencies?
Yes. Reviewers report they accepted urgent cases when other clinics refused, and offer emergency care services.
Are they gentle with anxious pets?
Yes. Multiple reviewers noted staff accommodated nervous and rescue animals at their pace without rushing.
What does a routine exam cost?
Prices vary by service. One rabies visit with additional care totaled $350.87; another reviewer noted exam prices are reasonable compared to other clinics.
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Last updated 2026-07-06