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Banfield Pet Hospital

Updated 2026-07-06 · 1,309 reviewed · 191 listed · Scored from 260 Google reviews · How we rank ›

3.5(260) 61 composite score See reviews on Google ✓ Verified
Veterinary Dental CareLow-Cost & Affordable CareGeneral Veterinary CareEmergency & Urgent CareExotic & Avian Care
Banfield Pet Hospital
Services
Veterinary Dental Care, Low-Cost & Affordable Care, General Veterinary Care
Reviews
260

What recent reviews say

Banfield Glendale draws strong loyalty from owners who value weekend access and budget-friendly puppy plans, but recent reviewers report frustration with hidden costs (particularly dental and heartworm coverage), poor handling of complex cases, and staff insensitivity to anxious animals. Quality and transparency vary widely by visit.

Recent shift: Sentiment has shifted downward since 2018–2020. Earlier adopters report strong early experiences (mast cell cancer diagnosis, long-term relationships); recent complaints focus on staff inconsistency, hidden fees, and mishandling of anxious animals. Several recent reviews cite closure or relocation of other Denver Banfield locations, forcing consolidation to Glendale.

Praised for
  • weekend availability
  • affordable wellness plans for puppies
  • caring staff and vets
  • knowledgeable professionals
  • thorough exams
Watch-outs
  • opaque pricing on major services
  • inconsistent staff communication
  • wellness plan limitations not disclosed
  • slow appointment turnaround during drop-offs
  • mishandling of anxious pets
friendly-front-deskcaring-bedside-mannerknowledgeable-vetsskilled-vetsexpensivepoor-communicationhard-to-get-appointment
Best for: pet owners needing weekend access and seeking budget wellness packages for young animals
Think twice if: fearful or anxious pets (slow turnaround on drop-off appointments reported), major dental work (expect price confusion), those valuing transparent, itemized pricing

Strengths

  • open seven days including weekends
  • affordable wellness plans for first-year puppies and kittens
  • established referral network and USDA documentation support

Worth knowing

  • Wellness plan for puppies/kittens covers vaccinations and includes DNA testing through Wisdom
  • Dr. Kelly assisted with USDA paperwork for pet relocation
  • Drop-off appointments at this location often require half-day waits
  • Heartworm medication pricing has weight-based coverage limits not disclosed during plan enrollment
  • Dr. Mills mentioned for preventive solutions
  • Dental extractions quoted at $2,000-$3,000 without itemized breakdown

What reviews say by service

General Veterinary Care
thorough exams and wellness care praised for young animals; drop-off delays frustrate owners of anxious pets
Veterinary Dental Care
pricing lacks transparency and itemization; post-extraction confusion between patients documented
Low-Cost & Affordable Care
puppy/kitten wellness plans offer real savings and weekend access; wellness plan limits on heartworm coverage and mandatory drop-offs not disclosed upfront
Emergency & Urgent Care
limited evidence; available on weekends but described as inside Petco chain rather than dedicated emergency facility

How it compares

  • Rated 3.5 against a 4.58 average across the 174 general veterinary care businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 6
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
72

Common questions

Are weekend appointments available?
Yes, Banfield is open seven days a week including weekends, making it convenient for working owners.
What does the puppy wellness plan cover?
The plan covers vaccinations for the first year plus a DNA panel through Wisdom. Owners report it as affordable.
Are prices clear upfront?
Reviewers report lack of itemized pricing, particularly for dental and heartworm medications; pricing transparency has been a common complaint.
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Last updated 2026-07-06